Today I was expecting a very important package. My liquid B Complex–I take it daily and had taken my last dose today. The delivery company delivered it elsewhere. The photo that they sent of my package in some lobby, somewhere, certainly did not show my lobby. Then when I tried to contact them, they wanted to send a code to my cell phone so I could prove I was who I said I was. That was just for them to tell me where they had mis-delivered it. I figured if maybe it was close, I could walk there. This communication was all done via a form of chat because these bozos don’t even care enough about their customers to have a toll-free number where you could perhaps talk to a human being. Nice, guys, but I don’t have a cell phone. I called the merchant where I had placed the order and she was not able to find out where it had been delivered either. This is the second order that had gone astray. The customer service woman at the merchant was very helpful, and I told her that the delivery company they were using was not very good at what they did. Bottom line–I am getting a replacement at no charge with expedited shipping free of charge. However, with this storm coming and the weekend upon us I’m not sure of when I will get the package.
If ever.
I did walk across the way to the other apartment building (boy did that ever show me just how out of shape I have gotten) but no luck there.
Guess I will just have to wait and see.
God bless everybody.
Patty
This is why my wife hates the digital world – she longs for the 1950’s. I tell her heaven will be better than the 1950’s. Winter storm Fern came last night but not nearly as much snow as predicted. Now the cold is coming in the single digits, yikes!
I am in accord with your wife. We have had the single digit temps up here off and on for weeks. Very cold winter this year. Stay warm.
Wow! They seem to assume that everyone wants to own a smartphone.
Yes. No customer phone line. no agents nada.
Agents cost money, and most of these modern companies will do anything to reduce headcount.
Obviously. Shaft the customer to save a few bucks.
Not to imagine pulling the rug out from under loyal workers. I just found out that my former employer laid off 70 senior workers, leaving many stranded, career wise.